With more than 30 years of experience in the mortgage industry, Kathy brings a steady, hands-on approach to supporting IL Group’s clients. In her role as Assistant Vice President of Client Services, she oversees every aspect of the client experience, from training and day-to-day assistance to helping institutions streamline processes and stay aligned with regulatory requirements. Clients know they can count on her for clear guidance, quick answers, and a genuine commitment to their success.

Kathy’s career spans a range of leadership roles in the mortgage servicing industry, including overseeing servicing operations for Alabama Housing Finance Authority. She has also worked with Regions Mortgage and Colonial Mortgage Company, where she became known for her practical problem-solving and strong operational insight. That experience helps her anticipate challenges and help clients navigate even complex servicing situations with confidence.

Kathy holds a degree in business administration from Auburn University and is known for her approachable style and ability to make even complicated servicing issues feel manageable. Outside of work, she enjoys spending time with her family and is a proud grandmother of four. She also loves crocheting, cross-stitching, and paper crafting.